Shipping & Returns

Shipping & Returns Policy Template

Last Updated: [Month Day, Year]

Hayden Furniture Depot is committed to providing a smooth and transparent experience for furniture delivery, pickup, special orders, and returns. The following policy is provided as a general template and may be updated or adjusted based on business operations, manufacturers, or product categories.

Delivery & Shipping

Delivery availability may vary depending on product type, inventory status, manufacturer timelines, and delivery location. Estimated delivery dates are not guaranteed and may change due to shipping delays, backorders, weather conditions, or manufacturer scheduling.

Additional delivery fees may apply depending on distance, item size, setup requirements, or accessibility.

Customers are responsible for verifying that furniture dimensions, entryways, stairwells, elevators, and room clearances are suitable prior to delivery.

Special Orders & Custom Furniture

Custom, made-to-order, and special-order furniture may require extended lead times and additional deposits. Because these products are ordered specifically for the customer, certain purchases may be non-refundable, non-cancelable, or subject to manufacturer restrictions.

Estimated production and delivery timelines may vary.

Returns & Exchanges

Returns and exchanges may be accepted on select items within a limited timeframe after delivery or pickup. Items must generally remain unused and in original condition.

Certain products may not qualify for return, including but not limited to:

• Custom or special-order furniture
• Clearance or final sale items
• Floor models
• Mattresses or bedding products
• Items with manufacturer restrictions

Approved returns may be subject to restocking fees or inspection.

Damaged or Defective Items

Customers should inspect all items upon delivery or pickup. If damage or defects are discovered, Hayden Furniture Depot should be notified promptly so the issue can be reviewed and addressed appropriately.

Photos or additional documentation may be requested for damage claims.

Pickup Orders

Customers choosing showroom pickup are responsible for ensuring vehicles, trailers, tie-downs, and protective materials are suitable for transporting furniture safely.

Hayden Furniture Depot is not responsible for damages occurring after customer pickup.

Policy Updates

This policy template may be updated, modified, or replaced at any time without prior notice.

Contact Information

Hayden Furniture Depot
310 W Haycraft Ave
Coeur d'Alene, ID 83815

(208) 762-6854
haydendepot@gmail.com